Claire Rosenzweig, SAE
President & CEO
BBB Serving Metro NY
WELCOME TO THE 2013 BBB BUYER'S GUIDE!

In today's marketplace, consumers rely on the BBB for information regarding businesses they can trust. In 2012, collectively, the BBB received 124.5 million consumer inquiries up from 103 million in 2011.  In the Metro NY area we received 3.4 million, up from 2.5 million in 2011.  There are currently over 4.5 million BBB Business Reviews on local and national businesses listed on bbb.org.

The companies appearing in this guide are among an elite group of business leaders who, as BBB Accredited Businesses, have made a commitment to uphold BBB Code of Business Practices. Our BBB Business Review on these firms is a testament to their track record for treating customers with respect.

With our Metro NY BBB Buyer's Guide, we are proud to offer consumers a resource to locate businesses that meet the BBB Standards for Trust. We have developed this resource in response to consumers’ demand for more dynamic online content that’s easy to access and understand. It includes maps and directions, details on products and services offered by each participating BBB Accredited Business, and links to each firm’s website and BBB Business Review. We encourage you to share this guide with your colleagues, and provide us with your feedback.

We encourage current BBB Accredited Businesses to review and update their BBB Business Review annually.  You can do this online.  There are other benefits to experience through the following features:

  • Request A Quote - Customers that check out your review will be able to “request a quote” for service.  You will receive an email letting you know a quote is requested.  Be sure to respond to consumers when this occurs.

  • Accredited Business Only Section - You will have a special password-protected login to our “BBB Accredited Business Only” section where you can update your business information, including your products and services, hours of operation, refund and exchange policy and service areas.

  • Participate in our 2013 Ad Campaign (including this Buyer’s Guide) - If you have not yet signed up for the annual BBB Accredited Business 2013 "Start With Trust" Ad Campaign, now is the time! This exclusive BBB tradition benefits you, our valued BBB business partner, as well as your customers.

  • Get Your New BBB On-Line Dynamic Seal Today! - The BBB On-Line Dynamic Seal promotes consumer confidence in e-commerce, recognizes high standards of business practices, and identifies your company as a BBB Accredited Business that has earned trust. If you are not a current participant using the BBB Accredited seal on your website, you can submit a request by contacting Nicole Brigati at nbrigati@newyork.bbb.org to request more information.

While your dedication to ethics and integrity doesn’t change, your business evolves over time to better meet customer needs. We’re here with you to help you show your customers that you’re committed to excellence. So go ahead! Show your quality.

Contact us on the Business Relations Hotline or visit www.newyork.bbb.org to learn how you can take advantage of all the new features and promote your good name.